A roof is one of the biggest investments you will make in your home, and the contractor matters as much as the materials. Whether you are in Dublin, Columbus, Pickerington or anywhere else in Central Ohio, these are the things worth checking before you sign.
1. Choose a Local, Established Company
Look for a contractor with a real local address and phone number, and a history in the area. After a big hail storm, out-of-state “storm chasers” arrive, knock on doors, and are gone by the time a problem shows up. A local company will still be around to stand behind the work.
2. Check Insurance
Ask for proof of general liability insurance and workers’ compensation coverage. If an uninsured worker is hurt on your property, or your house is damaged during the job, you do not want to be the one paying for it.
Ohio does not have a statewide license for residential roofers, but some cities require contractors to register locally or pull permits. A good contractor will know what your city requires.
3. Look at Reviews — and Read Them
Google reviews and the Better Business Bureau are good places to start. Look past the star rating: read what people say about communication, clean-up, and how the company handled problems. The way a contractor deals with a complaint tells you more than a dozen five-star reviews.
4. Ask About Manufacturer Credentials
Shingle manufacturers run contractor programs that require training and good standing, and certified installers can often offer enhanced manufacturer warranties. Ask which programs a contractor belongs to, then check the manufacturer’s own contractor-locator to confirm it.
5. Ask for a Written Estimate
A good estimate is written and itemized. It should say what is being removed, what is going on (by brand and product line), how damaged decking will be handled and priced, what happens with flashing and ventilation, how long the job will take, and how clean-up is done.
When comparing estimates, compare the scope, not just the price. A cheaper estimate often leaves out new flashing, ice and water barrier, or deck repair.
6. Understand the Warranty
There are usually two warranties on a roof: the manufacturer’s warranty on the materials, and the contractor’s warranty on the workmanship. Ask what each one covers, how long it runs, and whether it transfers if you sell the house. Get both in writing.
7. Ask About Insurance Claims — Carefully
If your roof has storm damage, a good contractor will inspect and document it and help you communicate with your insurer. Be wary of anyone who promises the claim will be approved, offers to “cover” your deductible, or pressures you to sign before your insurer has inspected.
8. Watch for Red Flags
- Pressure to sign the same day
- A large cash deposit up front
- No written estimate or contract
- No local address, or a phone number from out of state
- Vague answers about insurance
Questions to Ask Any Roofer
- How long have you worked in this area?
- Can I see proof of insurance?
- Who will be on my roof, and who is my point of contact?
- What happens if you find rotted decking?
- What warranties come with the job, in writing?
- How do you protect the landscaping and clean up afterwards?
Get a Free Estimate
J. Riley Roofing is a family-owned roofing company based in Pickerington. We are licensed, bonded and insured, and we give free, written estimates with photos of everything we find. Contact us or call (614) 708-0889. See our roof replacement and roof repair services, or the areas we serve.